Where should I complain if the heating is not turned on?

Why are the batteries cold?

Many apartment residents often have a question: where to complain if there is no heating in the apartment? But before answering it, we need to consider for what reasons there may be no heating?

Lack of heating can be caused by the following reasons:

1. The problem lies in the apartment itself. The coolant supply may be blocked. Or maybe the heating system has failed. In order to find out whether this is a problem in one apartment or the entire entrance, you need to talk to your neighbors, find out if they have heating;
2. an accident occurred on the central highway or thermal power plant. Then there will be no heating for the entire entrance, house, and, possibly, the entire microdistrict;
3. neighbors are carrying out repair work or upgrading the heating system: installing additional sections to the battery, heat pumps for more efficient heating of the room. To carry out such work, the heating must be turned off. Therefore, neighboring apartments may be affected;
4. utility services are delaying the start of the heating season.

In any case, you need to know where to complain about the lack of heating in the house. There is no need to wait long for the situation to be corrected. And especially if there are small children in the apartment. Then the problem must be solved as quickly as possible. But you need to act without panic and wisely.

Why is the apartment not heated?

The issue of the beginning of the heating season is regulated by Decree of the Government of the Russian Federation No. 354 of May 6, 2011 “On the provision of utility services to owners and users of premises in apartment buildings.”

The heating season period is set individually for each region. It depends on the temperature level outside the window. At what temperature do you turn on the heating in apartments? Heat must be supplied to residential buildings if the outside temperature is below 8°C for five days in a row.

When the approximate start date of the heating season is behind, and the radiators in the apartment are cold, there may be several reasons for this.

1. The heating problem is only in your apartment. Find out from your neighbors whether their heating works. If it is confirmed that the breakdown occurred on you, call a specialist for diagnostics and repairs.
2. An unexpected emergency occurred that delayed connecting your home to the heat supply. In this case, the entire house or even the area will not have heating.
3. The utility service or management company is delaying the start of the heating season.

The solution to the last problem will be discussed further.

Where to turn if the batteries are cold?

Many residents have a question: where to call if there is no heating in the apartment? First you need to contact the district emergency dispatch service. You can find out the contact phone number by calling the help desk. You can also find the number on the Internet. The dispatcher is obliged to accept the request and send a specialist as soon as possible to identify the cause of the lack of heat supply.

In order to confirm the lack of heating in the apartment, a technician must draw up a report.

And always in two copies. The specialist takes one with him, the second leaves it to the owner of the apartment. You can expect a solution to the problem in the near future.

It should also be noted that a plumber must once a year routinely inspect the elements of the heating system for operability. If the mechanic did not carry out the inspection, this must be reported in a conversation with a utility service specialist.

But where can one complain about the lack of heating in the apartment if contacting the dispatch service did not produce results? The most effective way out of this situation would be to send a complaint to the regulatory authorities.

Where else can you turn if the heating has not been restored?

Knowing where to complain if there is no heating, you can achieve a quick solution to the problem. If, after inspecting the heating system by a utility worker, the heating is still not turned on, you can contact the following authorities:

• to the management company servicing the house;
• to a housing association at home;
• to a service that maintains the house;
• to the city housing inspectorate.

If the requests and demands of the residents were ignored by the employees of the above authorities, where to complain about heating in this case? Then more stringent measures should be taken. You should contact:

1. Rospotrebnadzor. You can send a complaint by mail or using the online service of this organization;
2. prosecutor's office The complaint is sent in the same way as in the previous case;
3. local administration;
4. court.

But a complaint about the lack of heating should be sent to these authorities if the utility service specialists have not taken any measures and ignore the complaint of the residents of the house. After all, it is possible that a housing office employee will arrive as soon as possible after the call and quickly solve the problem. If a utility service does not perform its duties at the proper level, higher authorities can identify the culprit and fine the organization, bringing it to serious responsibility.

Heating interruptions can occur not only in a residential apartment, but also in a company’s office premises. Employees often have a question: if there is no heating at work, where can they complain? First, you should inform the head of the company about the presence of such a problem, and also inform the landlord if the office is rented. Further actions are the same as in the absence of heating in the apartment.

When can you complain about poor-quality heating?

There are standards for temperature in a living room.

The temperature in the apartment should not be less than 18 degrees.

If the heat indicator is lower than that established in the standard, you can contact the housing office or other authorities. Thus, if there is no heating at all or the radiators are barely warm, where to complain is now clear.

Where can residents of the Moscow region complain about heating? Clarifications from the authorities

14.11.2019

Heat / Radiators

During the heating season, in residential premises the temperature must be no lower than +18°C, and in corner rooms no lower than +20°C. If the air temperature in your apartment does not meet these standards, then this is a reason to file a complaint with the management company, the State Housing Inspectorate or through the Dobrodel portal. How to do this is explained by the official portal of the Moscow region government.

Lack of heating: complaint to the management company

Residents of the Moscow region can complain about cold radiators to the management company that services the house. You can start with a phone call, then the management company has a chance to quickly respond and fix problems.

However, there are times when a call to the management company does not bring results - then you need to draw up a written appeal. When submitting an appeal in writing, you should make sure that it is accepted and registered. Don’t forget to make a copy of it - if the management company does not respond to the complaint, this paper will be needed to contact the next authority.

You can find out which management company is managing your home on the website of the State Information System of Housing and Communal Services. You can also send a complaint online through this system using your personal account, which is entered using the login and password from the website of government services of the Russian Federation.

Complaint about heating to the State Housing Inspectorate

The State Housing Inspectorate of the Moscow Region also accepts applications from residents of the Moscow region. It is advisable to contact here if the management company has not responded to the problem in any way.

When contacting the State Housing Inspectorate, you need to briefly outline the essence of the problem in writing and attach copies of previous appeals to the complaint, for example to the management company. If there are responses from officials to your previous complaints, also attach them to the application.

You can also submit a complaint to the State Housing Inspectorate via the feedback form on the main page of the department’s website, or send it by email: [email protected] or to the address: 123592, Moscow, st. Kulakova, 20, building 1, technopark "Orbita-2". For more information, please call: +7 (499) 579-94-50.

Complaint about cold radiators via Dobrodel

Residents of the Moscow region can also complain about the unsatisfactory operation of the heating system through the Dobrodel portal. To file a complaint, you will need to log in, after which you need to select the “Report a problem” option. Then you should select the category “Apartment buildings” and the subcategory “Unsatisfactory operation of the central heating system.”

In the open application form, you must indicate the address of the problem house and describe the essence of the problem. After which your appeal will be sent to the appropriate authority, from which you will receive a response on solving the problem.

A complaint can also be sent through the Dobrodel mobile application.

Sources: Portal of the Moscow Region Government

How to write a complaint?

Having determined where to go if there is no heating, you need to file a complaint. But regardless of which structure the claim is sent to, it is a fairly effective tool for influencing unscrupulous utility workers. It is only important to draw up the document correctly and competently.

Regardless of where to contact if there is no heating, the complaint is drawn up as follows:

• In the upper right corner you must indicate the name of the structure to which the document is being submitted. Below is the tenant's full name and residential address. In order for the organization to contact the owner of the apartment, you should write a contact phone number;
• in the middle of the sheet the problem is detailed. It should be indicated from what date there has been no heating, what measures were taken, which authorities were contacted and to whom exactly they were contacted. If there are acts or other important papers, copies of them must be attached to the document;
• in conclusion, it is necessary to state the requirement that the selected structure take appropriate measures to solve the existing problem. It would also be useful to add that if the heating issue is not resolved, then in the future the complaint will be sent to court;
• at the very end, the date of drawing up the document is indicated and the person who compiled the complaint puts his signature.

Knowing who to complain to about the lack of heating is not enough; you also need to competently draft a complaint. Of course, you can find a sample on the Internet or fill out a ready-made template. But drawing up a document on your own is still not easy. In order for a complaint to be drawn up correctly, you need to know various legal aspects and nuances. If there is no experience in drawing up similar appeals, then there is a very high probability that the claim will be written unreasonably, and they simply will not consider it.

In this regard, when filing a complaint, it is better to seek help from an experienced lawyer. A specialist in this field knows all the nuances of the current legislation and will help you avoid existing pitfalls. You can consult with a lawyer online. Today there are many forums. Consultation can be either paid or free. Remote recommendations from a legal specialist guarantee savings of effort, time and money for applicants. The lawyer will tell you what to do if there is no heating in the apartment, where to complain in each specific case, and answer all your questions.

Regardless of who to complain to if there is no heating, it is advisable to file a collective claim. Since public appeals, as a rule, are considered necessarily and first of all. Usually the decision is made from 10 to 30 days after receipt of the document. The complaint must be submitted in several copies. Residents of the house must have a second version of the document in their hands.

But before you decide who to complain to about the lack of heating, you need to check whether the tap is closed, which is blocking the path of the coolant. In this case, just turn the lever and heating in the apartment will resume. In some cases, it may be necessary to replace heating radiators.

Knowing where to complain if there is no heating, teaming up with residents of the house who have a similar problem, competently drafting a complaint and sending it to the appropriate authority, you can achieve a quick solution to the heating issue.

Where to file a complaint if the batteries do not heat?

If a call to the control room of the service provider or management company has no effect, you can complain about the lack of heat to other authorities:

• Rospotrebnadzor;
• Prosecutor's Office;
• Administration or the President's reception;
• Court.

The claim should be sent to the above authorities if the utility workers were unable to solve the problem of the residents. Actions begin with a call to the management company and service provider. If the services have not fulfilled their duties, higher authorities are called upon to find the culprit and bring him to justice. So, let's outline in what cases it is necessary to complain to different authorities:

• Management company or homeowners association - contact them with a request to fix the problem;
• Housing inspection - express dissatisfaction with the work of the management company and the lack of response on its part;
• Rospotrebnadzor - complain about the management company and the housing inspection;
• Prosecutor's office - file a claim for the inaction of previous authorities;
• Court – you demand compensation for the damage caused.

It is important to understand that appealing to the prosecutor’s office and the court is only possible if you tried to resolve the problem through utility services and the housing inspection, as well as Rosportrebnadzor. We suggest considering options for contacting different authorities.

Management Company

If there is no heating in the entire house, residents have the right to file a collective complaint. It will attract more attention than one person's claim. It must be said that a complaint about the lack of heating can be written in any form, but it must reflect the following details:

• Full name of the management company or HOA, as well as the details of the manager;
• Name and surname of the owner who is making the claim, contact information.

In your appeal, you must indicate the air temperature in the room, as well as the time from which the heating was turned off. Next you specify the requirements:

• Eliminate all problems and compensate for losses incurred;
• Recalculate payment under Article 29 of the Law on “Protection of Consumer Rights”.

Don't forget to mention that you pay your utilities regularly. If you are enclosing documents, they must be listed in the attachment. We are talking about such papers as a research report, a receipt for the last month, etc. The appeal is drawn up in two copies. One copy remains with you; it must be marked with acceptance of the application. The management company is obliged to respond to the letter, but the reaction may be negative.

The management company's response should be preserved for future actions and proceedings.

Housing inspection

If the management company has not taken action or corrected the problems, contact the Housing Inspectorate. The complaint is drawn up according to the same principle as in the previous case. Usually at this stage the situation is resolved. To begin with, you compose an appeal to which you attach:

• Your copy of the claim sent to the management company;
• Responses received;
• Acts drawn up by a specialist after the inspection;
• Receipts for good faith payment.

The claim must be submitted in person or by mail. The notification is submitted electronically on the housing inspection website. You will have to fill out a form. It is worth noting that the application review period is 30 days. During this time, you just have to wait, or send a collective letter to the management company again.

Rospotrebnadzor

Inaction at the previous stages allows the owner to file a complaint with Rospotrebnadzor. There is no approved sample complaint; the form can be drawn up freely. The claim is written to the management of Rospotrebnadzor in a specific region.

The main part of the appeal contains the essence of the problem. It must describe the previous steps. You must attach inspection reports and all submitted claims that have not been responded to by other authorities.

The text of the claim includes information that the lack of heating in the apartment led to negative consequences:

• Some things have fallen into disrepair;
• The residents got sick. The information must be supported by certificates from the clinic.

The collective appeal must be accompanied by an extract drawn up according to the minutes of the residents’ meeting. The review by Rospotrebnadzor will take five days. In exceptional cases, consideration is delayed by 10 working days.

The complaint is sent by mail, brought in person, or sent over the Internet. To do this, you need to open a section called “Receiving Citizens’ Appeals” on the authority’s website. Employees do not consider anonymous complaints, and an electronic appeal can be sent if identified in the Unified Identification and Logistics system.

The text of the complaint must be the same as for the Civil Housing Inspectorate. Include a phrase about violation of consumer rights and attach copies of documents.

Federal Antimonopoly Service

FAS is another structure where you can turn in case of lack of heating. It is often forgotten, but this does not mean that your appeal will go unheeded. This structure does not resolve legal disputes; it monitors compliance with the law, the activities of commercial and non-profit organizations, as well as entrepreneurs.

You can complain about the heating network. After receiving a complaint, the service will monitor the activities of the subject. It conducts scheduled or unscheduled inspections in order to identify violators who may incur administrative liability.

If your claim is justified, you can contact the FAS. Such complaints help to stir up authorities that refuse to fulfill their heating obligations or do not fulfill them at the proper level.

Prosecutor's office

If previous authorities did not help you, you can contact the prosecutor's office. The complaint is drawn up in exactly the same way as in previous cases, but the essence of the complaint will be different. The fact is that the inaction of utility services can cause harm to the health and lives of people living in the house.

A complaint can be submitted in different ways:

• Personally;
• By mail;
• In electronic form via the “Internet reception” on the regional website or the “State Services” portal.

In most cases, the application is processed within 30 days. Sometimes the consideration is delayed for 2 months. Remember that if the heating situation has not improved after contacting previous services, you can file a complaint with the prosecutor's office. Copies of all written complaints must be attached to the application.

The prosecutor's office has the right to refuse to accept an application if the text is emotionally charged, contains insults or obscene words, as well as threats. The application will not be accepted if it is written in capital or Latin letters or if it contains false addresses.

The document must be written addressed to the prosecutor, it indicates:

• Own passport data;
• The address where the apartment is located, its square footage;
• Owner details;
• Date of first heating problems;
• Battery temperature.

Indicate where you sent complaints and whether anyone tried to correct the situation. The application must indicate a request to understand the situation that has arisen. The prosecutor's office will require you to provide your original passport, copies of documents for housing, and past applications to other authorities. The answer will be sent to you after verification. Those responsible will be held accountable and will be required to correct the problems.

President's Reception

It happens that the prosecutor's office is inactive. In this case, you can contact the reception office of the president of the country. The application is filled out on the reception website. Each complaint received is examined in detail, after which inspections are scheduled. The complaint is then submitted to the supervisory authorities.

You can write a collective complaint asking them to look into the problem. The text is compiled in exactly the same way as in previous cases. Attach documents and photographs that can speed up the consideration of your application.

Court

If you want to compensate for damage and have the amount of heating payments recalculated, you should file a claim in court. You will need:

• Statement;
• Evidence of complete inaction;
• All answers received from previous authorities.

Appeal to the court is carried out at the place of residence of the owner. It must be said that such steps are extremely important; in most cases they are able to force the management company to do its job. You can act independently or seek the help of a lawyer.

Judicial practice shows that the claims of owners, if they are justified, are always satisfied. The court will order the defendant to fulfill his obligations. A complaint to the court is filed after you have gone through all the above services. If the management company started the heating after the established period, you can go to court and demand compensation for the damage incurred and legal costs.

Is it worth paying for heat that didn’t actually exist?

If there has been no heating for a long time, the residents of the house are not required to pay for it.

But where to go if there is no heating to recalculate the amount of payment for services?

Of course, to the utility service. She will recalculate for all the times when there was no heating in the apartment. But it should be noted that utility companies will not reduce debt on their own initiative. Therefore, the initiative regarding recalculation should come from the apartment residents.

To do this, you should send a written application to the home maintenance organization. Such a document is drawn up similarly to a complaint. The only thing is that at the end another requirement should be stated, which concerns the recalculation of the amount of payment for the heating provided.

Remote heating control system

Many residents of country houses or empty apartments install a remote heating system. This makes it quite easy to monitor the temperature in the house and manage it effectively. Heating control occurs using a telephone via GSM network standards. Turning off or on the heating via SMS is a very convenient option for controlling the heating system from a distance.

GSM controllers can be connected to an electric, gas or convective heating system. The only thing is that you need an automation system and a good mobile signal. All data about changes in temperature conditions will be sent via SMS message.

Thus, the temperature in the apartment can be monitored from a distance by installing a remote system. Heating problems are not uncommon for apartment residents. The reasons for the lack of heat can be different. It is important to know what to do and where to complain about the lack of heating in the house. And the ability to competently write a complaint will increase the chances of a quick solution to the problem.

Where can I complain if the heating is not turned on?

According to the Rules for the provision of utility services, interruptions in the heating supply are possible when the season has already begun. The periods for which interruptions are permissible are clearly regulated:

• no more than 24 hours per month;
• if the air temperature in the apartment is above 12°C - maximum 16 hours in a row;
• if the temperature in the apartment is 10-12°C - maximum 8 hours in a row;
• if the temperature in the apartment is 8-10°C - maximum 4 hours in a row.

If the above standards are not met, the amount of payment for heating is reduced for each extra hour by 0.15%.

If there is no heat, first of all, you should find out the reasons. To do this, call the dispatch service and leave a request about the lack of heating with a request to take appropriate measures. Specialists are required to determine the cause and inform you about it within one to two days.

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If the problems are related to a technical breakdown, a specialist must visit the site. Your application will be confirmed by a corresponding act drawn up in two copies. One is for you, the second remains with the specialist. In this case, all heating problems are solved in a short time.

You also have the right to contact:

• management company;
• housing inspection;
• your apartment building's association, if you have one.

If, after taking the measures you have taken, the heating is still not turned on, you can complain to higher authorities. Among them:

• Rospotrebnadzor;
• prosecutor's office;
• municipality;
• judicial authorities.

It is not in the interests of public utilities to refer the issue to higher authorities for resolution. Therefore, before you write a complaint, inform them of your intention. It is likely that heating problems will be resolved very quickly.